You guys think it's bad sifting through some long back story online.. I work at a retailer that has a very generous return policy. We basically just need a proof of purchase, a reason for the return and to know if the item was used or not. If used, a simple description (used- gave blisters for example). A transaction should take no longer than a minute but 50+% of the customers feel the need to tell me the story of why they bought it, why they used credit card x, what they felt about it, what their mom/husband/grandma/neighbor/dentist/cashier-at-another-store/teacher-from-when-they-were-in-kindergarten/mailperson said about it, why they're returning it, how they got there. There's a long ass line but they need me to know they never return anything (lies). Then the whole chip vs no chip bs, followed by them blankly staring while the reader beeps to remove the card and then, because they're staring off I have to ask them to select a receipt only to get another back story on their choice.