About 5 years ago I ordered a pizza from a place that I ordered from all of the time, but at that point it had been a couple of months. The workers/deliver people knew me, and that I tipped well. I always knew that what I ordered, the price was like $12.58, so I always have $18. I lived in a very poor part of town, but the pizza place was around the corner from me. On the phone I was told $12.58, then when the deliver driver got there he said it was like $17.58. I was very busy with house stuff, so I thought "oh crap, didn't take out enough for a tip", and went to my purse so I could give him $22. After he left, I realized something was wrong. I called the pizza place and asked, they said it was supposed to be $12.58. The little punk got almost a $10 tip...because he thought I lived in the poor area, that I wouldn't tip so he just added $5 to the total. The pizza place did nothing about it, they didn't care despite the fact that I had been a regular customer for over 13 years. I gave them a bad review online, everywhere I could. And I never ordered from them again. I moved away, and heard about a year or so ago that they ran themselves out of business. Gee, maybe they lost customers because they never took a customer complaint seriously.