OP with new guy on real estate team. Holy cow, this guy. Most recent job was in IT - yet he doesn't know how to use Google/Gmail, doesn't like it. Prefers Hotmail. Who tf uses Hotmail anymore??? Everything TL coaches him on, he fights. He doesn't want to do this, or that, this is how HE does it. I said, "Listen, I've been in RE for a while. By following TL's coaching, I converted three leads into sales my *first month here*. That's better than I ever did on my own. Listen to what she says." So then she's teaching him how to create a rapport w/ clients; find something personal to them to start a conversation. For example, "Hey, that's an interesting tattoo, what does it mean?" He goes, "OH! I would NEVER talk about tattoos with someone! I think they're disgusting!" He won't last long. I'm also about to get another of his leads turned over to me since he won't do the necessary work with the client.