Okay, this can't only happen to me: Software company creates a new 'better' software program and basically forces everyone to buy it by making prior versions obsolete (think QB forcing you to buy a new program every three years by no longer supporting payroll updates) and so you get the program, you're learning the new program, and you're having trouble making certain functions work that were seamless in the prior version. So... you call tech support, you wait an hour (or five) for a rep, you explain your issue.. and they have NO clue what you're talking about and ultimately the new program doesn't perform that function. Then you're told to send your 'idea' to their suggestion box. When they ALREADY had the idea and it worked fine in the prior version. I am going batshit crazy.